Privacy Policy

Privacy Policy

Last Updated: March 28, 2026

This Privacy Policy explains how MrPotter.lk (also known as Matimahaththaya, operating at mrpotter.lk), a brand of Bawabha (Pvt) Ltd, collects, uses, and shares your personal information when you visit our website, make a purchase from our online store, or interact with us through messaging platforms. We are committed to protecting your privacy while you browse for the perfect clay products.

The Clay We Collect: What is Your Personal Information?

When you interact with the Site or our messaging channels, we collect information in two main ways:

1. The Shape of Your Visit (Device Information)

When you browse MrPotter.lk, we automatically gather certain information about your device and how you interact with our pottery shop. This includes:

• Device Details: Information about your web browser, IP address, time zone, and cookies installed on your device
• Browsing Activity: Which web pages or products you view, what websites or search terms brought you to us, and how you engage with the Site

Technologies used for collection:

• Cookies: Small data files placed on your device with anonymous unique identifiers
• Log Files: Track actions on the Site, recording IP address, browser type, Internet service provider, referring/exit pages, and visit date/time
• Web Beacons, Tags, and Pixels: Electronic files recording browsing information

2. The Information You Provide to Buy Your Pottery (Order Information)

When you make a purchase, you provide:

• Name
• Billing and Shipping Address
• Payment Information (processed securely)
• Email Address
• Phone Number

3. Messaging & Chat Data

When you contact us through our website chat widget, WhatsApp, Facebook Messenger, or Instagram Direct Messages, we may collect and store:

• Your messages and conversation history
• Phone number and/or social media profile information
• Name and profile picture (as provided by the messaging platform)
• Date, time, and channel of communication

Our AI-powered chatbot may process your messages to provide automated responses for customer support, product inquiries, and order tracking. When needed, a human support agent may join the conversation. All chat data is stored securely on our servers and retained for up to 12 months for service improvement and support continuity purposes.

Firing the Kiln: How We Use Your Personal Information

Using Order Information

• Process payments, arrange shipping, and provide invoices and order confirmations
• Payment Security: We do not store credit card numbers. All payment processing is securely handled by our payment processor, OnePay by Spemai
• Communicate about your purchase
• Screen orders for potential risk or fraud
• Send information or advertising related to clay products (per your preferences)

Using Device Information

• Screen for potential risk and fraud
• Improve and optimize the Site
• Perform remarketing and reach you via targeted ads on other platforms

Using Messaging & Chat Data

• Provide real-time customer support via AI chatbot and human agents
• Respond to product inquiries, order status requests, and general questions
• Improve our AI chatbot responses and customer service quality
• Follow up on unresolved support requests
• Send transactional notifications related to your orders (with your consent)

Working with Partners: Sharing Your Personal Information

• Order Fulfillment: We share order value, shipping information, and contact details with our logistics partner only
• Payment Processing: Payment data is securely processed by OnePay by Spemai. We never store your full card details
• Messaging Platforms: When you contact us via WhatsApp, Facebook Messenger, or Instagram, your messages are transmitted through Meta Platforms, Inc. infrastructure. Please review Meta’s Privacy Policy for details on how they handle your data
• Platform and Analytics Providers:
  
  • WooCommerce: Powers our online store
  • Google Analytics: Helps us understand customer usage. Learn more. Opt-out

We do not sell or share Personal Data with any other parties not listed above. We may share information to comply with applicable laws, respond to legal requests, or protect our rights.

Personalized Pottery Ads (Behavioral Advertising & Remarketing)

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you, including remarketing on other websites or social media platforms.

How to Opt-Out

You can opt out of targeted advertising and remarketing by:

• Clicking opt-out links in advertising messages
• Contacting us:
  
  • Email: contact@mrpotter.lk
  • WhatsApp/Phone: +94 71 729 2942

Do Not Track: We do not change our data collection practices when we see a “Do Not Track” signal from your browser.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure server infrastructure with restricted access
• Regular security audits and updates
• Encrypted storage of sensitive information

Your Rights and Data Retention

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal information from our systems
• Opt-out of marketing communications at any time
• Request deletion of your chat/messaging history

To exercise any of these rights, contact us using the information below.

Data Retention

• Order Information: Retained for records, future marketing, and discount purposes unless you ask us to delete this information
• Chat & Messaging Data: Retained for up to 12 months from the date of last interaction, then automatically deleted
• Device Information: Retained for up to 24 months for analytics purposes

Minors

The MrPotter.lk Site and our messaging services are not intended for individuals under the age of 18.

Changes to Our Policy

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The “Last Updated” date at the top of this page indicates when the latest changes were made.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: