Privacy Policy

This Privacy Policy explains how MrPotter.lk (also known as Matimahaththaya and operating at mrpotter.lk) collects, uses, and shares your personal information when you visit our website or make a purchase from our online store. We are committed to protecting your privacy while you browse for the perfect clay products.

The Clay We Collect: What is Your Personal Information?

When you interact with the Site, we “collect” or “gather” information in two main ways:

1. The Shape of Your Visit (Device Information)

When you browse MrPotter.lk, we automatically gather certain information about your device and how you interact with our pottery shop. We call this “Device Information.” This helps us ensure our site is working smoothly for everyone, just like making sure the kiln is running at the right temperature!

How we collect Device Information:

• Device Details: Information about your web browser, IP address, time zone, and some of the cookies installed on your device.
• Browsing Activity: Which web pages or products (like a specific vase or pot) you view, what websites or search terms brought you to us, and how you engage with the Site.

The technologies we use for this collection are:

• Cookies: Small data files placed on your device. They often include an anonymous unique identifier. You can learn more about cookies and how to disable them here: http://www.allaboutcookies.org.
• Log Files: These track actions on the Site, recording data like your IP address, browser type, Internet service provider, referring/exit pages, and the date/time you visit.
• Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

2. The Information You Provide to Buy Your Pottery (Order Information)

When you make a purchase or attempt to make a purchase, you give us the information needed to process and ship your new clay products. We call this “Order Information.”

This includes:

• Your Name
• Billing and Shipping Address
• Payment Information (for processing only)
• Email Address
• Phone Number

When we refer to “Personal Information” in this policy, we are referring to both your Device Information and your Order Information.

Firing the Kiln: How We Use Your Personal Information

We use the information we collect to operate our business, fulfill your orders, and make your experience with MrPotter.lk as delightful as possible.

Using Order Information

This is primarily used to fulfill your orders:

• Process payments, arrange for shipping, and provide you with invoices and order confirmations.
  • Payment Security: We collect payment information, but we do not store your credit card numbers or any payment details ourselves. All processing is securely handled by our payment processor, PayHere. We do not have access to your sensitive payment details.
• Communicate with you about your purchase.
• Screen orders for potential risk or fraud.
• Send you information or advertising related to our clay products or services, but only when in line with the preferences you have shared with us.

Using Device Information

This is used to help us run and improve our online store:

• Help us screen for potential risk and fraud (especially your IP address).
• Improve and optimize our Site (e.g., by analyzing how our customers browse and interact, and assessing the success of our marketing and advertising campaigns).
• Remarketing: We use this data to perform remarketing and reach you via targeted ads on other platforms after you have visited our site.

Working with Partners: Sharing Your Personal Information

We share your Personal Information with third parties who help us operate, as described above.

• Order Fulfillment: We share your order value, shipping information, and contact details only with our logistic partner to ensure your order is correctly and safely shipped to you.
• Platform and Analytics Providers:
  • WooCommerce: We use WooCommerce to power our online store. Since WooCommerce is a plugin for WordPress, its privacy relies on your hosting provider and other plugins.
  • Google Analytics: We use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We want to be clear: We do not share your Personal Data with any other parties not listed here.

Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Personalized Pottery Ads (Behavioral Advertising & Remarketing)

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, which includes remarketing to reach you with relevant ads on other websites or social media platforms.

To understand more about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

How to Opt-Out

You can opt out of targeted advertising and remarketing by clicking on the opt-out links in advertising messages or by contacting us directly:

• Email: customercare@mrpotter.lk
• WhatsApp/Phone: +94 71 729 2942 (WhatsApp is preferred)

Do Not Track: Please note that we do not change our data collection and use practices when we see a “Do Not Track” signal from your browser.

Your Rights and Data Retention

Your Rights (European Residents)

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information below.

Please note that we are processing your information to fulfill contracts (like your orders) or to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order, we will maintain your Order Information for our records for future marketing and discount purposes unless and until you ask us to delete this information.

Minors

The MrPotter.lk Site is not intended for individuals under the age of 18 (Eighteen).

Changes to Our Policy

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.